FAQ
Questions, answered
Practical answers about sizing supports, caring for moss poles and how ordering works. Still stuck? Email us and a gardener will reply.
How tall should my tomato cage or stake be?
Indeterminate (vining) tomatoes need 5 to 6 ft of support above the soil. Determinate or bush types are happy with 3 to 4 ft. Our size guide on the home page gives a quick recommendation for common plants.
Will a moss pole really make my monstera leaves bigger?
Usually, yes. Climbing aroids produce larger, more mature leaves once their aerial roots attach to a moist surface. It takes a few months, and a sphagnum pole kept damp gives the strongest result.
Do fabric grow bags need drainage holes?
No. The fabric drains through its entire surface. Indoors, set them on a tray; outdoors they can sit directly on a patio, though a few pot feet help on surfaces that stain.
Can I use the cucumber trellis for melons or squash?
Yes. The A-frame handles small melons and winter squash well. For fruit over 2 lb, support each one with a simple sling made of old t-shirt fabric or netting.
Will the railing planter fit my balcony?
The adjustable railing planter fits flat or round rails from 2 to 6 inches wide. Measure the top of your rail before ordering. If you rent, check whether your building allows planters on the outside of the rail.
How much weight can a window box bracket hold?
Our brackets are rated to 50 lb each when screwed into wood studs or masonry anchors. A filled 30 in window box weighs around 40 lb after watering, so always use two brackets.
When will my order ship?
Within 1 to 2 business days, often the same day if you order before 1 pm Eastern. Standard delivery takes 3 to 7 business days after that. See the shipping policy for details.
Do you ship outside the United States?
Not at the moment. We ship to all 50 states, with longer transit times to Alaska, Hawaii and US territories.
What is your return policy?
Unused items in original packaging can be returned within 30 days of delivery. Damaged items are replaced or refunded at our cost. The full details are in our returns policy.
Are your stakes and cages treated with chemicals?
Our bamboo and cedar are untreated. Steel items are powder coated, which is stable and safe for vegetable gardens.
Did not find your answer? Contact us