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Returns & refunds
Last updated: November 5, 2026
If something is not right for your space, you can send it back within 30 days of delivery. We have tried to keep this simple.
What can be returned
- Items that are unused, clean and in their original packaging, within 30 days of delivery.
- Items that arrived damaged or defective, at any point within 30 days. We cover return shipping for these.
What cannot be returned
- Grow bags, moss poles and coir products that have been filled with soil, moss or water, for hygiene reasons.
- Items marked as final sale at the time of purchase.
- Gift cards, if offered.
How to start a return
- Email [email protected] with your order number and the items you would like to return.
- We reply within one business day with return instructions and the return address.
- Pack the items securely in the original packaging and ship them back with a trackable service.
For returns that are not due to our error, the customer pays return shipping. If you would like, we can provide a prepaid label and deduct its cost from your refund.
Refunds
Once your return arrives and is inspected, usually within 3 business days, we issue the refund to your original payment method. Banks and card issuers typically post it within 5 to 10 business days. If we sent the wrong item or it arrived damaged, we refund the original shipping too; otherwise shipping costs are non-refundable.
Exchanges
The fastest way to swap a size or color is to place a new order and return the original item for a refund. If you prefer a direct exchange, just say so in your email and we will arrange it.
Damaged or wrong items
Please email a photo within 7 days of delivery. We will send a replacement or refund straight away, and you will not need to return a damaged item unless we ask.