Shipping Policy

Last updated: November 5, 2026

We ship to addresses in the United States only. Here is exactly what to expect once you place an order.

Processing time

Orders are packed within 1 to 2 business days (Monday to Friday, excluding US federal holidays). Orders placed before 1 pm Eastern on a business day usually leave our warehouse that same day. You will receive an email with tracking as soon as the label is created.

Rates and delivery estimates

Standard (contiguous US): free on orders of $75 or more after discounts; $6.95 flat rate below that. Typically delivered 3 to 7 business days after shipping.
Expedited (contiguous US): $14.95. Typically delivered 2 to 3 business days after shipping.
Alaska, Hawaii and US territories: we can usually ship standard service, but delivery may take 7 to 14 business days and free shipping may not apply to long items. We will email you before shipping if any extra cost applies.

Delivery estimates come from the carrier and are not guaranteed. Weather and peak-season volume can add a few days, especially in spring planting season.

Long and oversized items

Trellis panels, 6 ft stakes and tomato cages ship in long cartons. Some carriers cannot deliver these to PO boxes, so please provide a street address for orders that include them.

Split shipments

If part of your order is temporarily out of stock, we will ship what is ready and send the rest at no extra charge. You will get a tracking email for each package.

Lost, late or damaged packages

If tracking has not updated for 5 business days, or your order arrives damaged, email [email protected] with your order number and a photo of any damage within 7 days of delivery. We will send a replacement or issue a refund, and we handle the carrier claim ourselves.

Address changes