Legal
Terms of service
Last updated: November 5, 2026
These terms govern your use of trellisandtendril.com and any purchase you make from Trellis & Tendril. By using the site or placing an order you agree to them.
Orders and acceptance
Placing an order is an offer to buy. We accept it when we ship the items and send a shipping confirmation. We may decline or cancel an order, for example if an item is unavailable, a pricing error occurred or we suspect fraud. If we cancel after you have been charged, we refund you in full.
Prices and payment
Prices are listed in US dollars. Applicable sales tax and shipping are shown before you pay. We work to keep prices and descriptions accurate, but if we discover an error we will contact you before shipping and give you the choice to continue or cancel.
Product information and use
Dimensions, weights and load ratings are given in good faith and may vary slightly. Supports and planters should be installed as described: wall and railing planters must be fixed to sound structures, and loads should stay within the stated limits. Colors may look slightly different on your screen.
Shipping and returns
Delivery and returns are covered by our Shipping policy and Returns & refund policy, which form part of these terms.
Intellectual property
Site text, design and our logo belong to us or our licensors. Product photography is used under the Unsplash license. Commercial reuse of our photos, copy or growing guides requires our written consent.
Acceptable use
Please do not misuse the site, attempt to access it by automated means that place an unreasonable load on it, or interfere with its security.
Disclaimers and limitation of liability
Except as stated in these terms, products and the site are provided "as is". Gardening results depend on many factors outside our control, so we do not guarantee particular harvests or plant growth. To the fullest extent permitted by law, our total liability for any claim relating to a purchase is limited to the amount you paid for that purchase, and we are not liable for indirect or consequential losses. Nothing in these terms limits rights you have under consumer protection laws that cannot be waived.
Governing law
These terms are governed by the laws of the state in which we are organized, without regard to conflict-of-law rules. Before filing any claim, please contact us so we can try to resolve the issue informally.
Changes
We may update these terms. Your order is governed by whichever version was live at the moment you checked out.