Privacy Policy

Last updated: November 5, 2026

This policy explains what personal information Trellis & Tendril ("we", "us") collects when you visit trellisandtendril.com or buy from us, how we use it, and the choices you have.

Information we collect

Information you give us

Contact and order details: name, email address, phone number (optional), shipping and billing address, and the items you buy.
Messages you send us by email or through our contact form.

Information collected automatically

Device and usage data such as browser type, pages viewed, referring page and approximate location derived from IP address.
Cart contents, which are stored in your own browser using local storage so your cart is remembered between visits.

Payment information

Card details go directly to our payment partner and never touch our servers. Card numbers are entered on the processor's secure page and are never stored on our servers.

How we use information

To process, ship and support your orders, including sending order and tracking emails.
To answer questions and handle returns.
To understand how the site is used and improve it.
To measure the effectiveness of our advertising, for example on search engines.
To prevent fraud and comply with legal obligations.

We will only send marketing emails if you opt in, and every marketing email includes an unsubscribe link.

Cookies and similar technologies

We use essential browser storage to run the cart. We may also use analytics and advertising cookies, such as those from Google, to understand site traffic and measure ad performance. You can block or delete cookies in your browser settings, and you can manage Google ad personalization at adssettings.google.com.

How we share information

We do not sell your personal information. We share it only with service providers who help us run the store, such as payment processors, shipping carriers, email and hosting providers, and analytics or advertising platforms, and only as needed for them to provide their services. We may also disclose information when required by law.

Data retention

We keep order records for as long as needed for accounting, tax and warranty purposes, generally up to seven years, and delete or anonymize other personal information when it is no longer needed.

Your rights

Depending on your state of residence, including California, Colorado, Connecticut, Virginia and others, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of targeted advertising. To make a request, email [email protected]. We will verify your request and respond within the time required by law. Using any of these rights will never change the price or service you receive from us.

Children

Our store is not directed to children under 13, and we do not knowingly collect their personal information.

Security

We use reasonable technical and organizational safeguards, including encrypted connections, to protect your information. No method of transmission over the internet is completely secure.

Changes and contact

We may update this policy from time to time and will change the date above when we do. Questions? Contact [email protected].